Payment Policy
Accepted Payment Methods
We accept the following cards: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.
Payment Process
- Add your desired items to your cart and confirm your order details.
- Proceed to checkout and fill in a valid shipping address and contact information.
- Choose a supported payment method from the available options.
- Enter the correct card information as prompted and submit your payment request.
- The system will automatically verify and process your payment.
Payment Security
All transactions are protected by an encrypted system. Your payment information and personal information are secure and will not be shared with any external organizations.
Order Confirmation
After successful payment, we will immediately send a confirmation email containing your order number and purchase details to your inbox.
Frequently Asked Questions
- Payment Failure: Insufficient balance, expired card, or unstable network connection may cause payment failure. Please check and try again.
- Order Not Updated but Payment Has Been Charged: Please submit your payment receipt to customer service for manual verification.
- Transaction rejected: Please confirm that your card has been enabled for overseas payments.
Contact information
Store Name: Hiscox The Jewellers
Address: High St, Burton upon Trent, Burton-on-Trent DE14 1HU, United Kingdom
Phone: +44 1283 354070
Email: info@hiscoxthejewellers.com
Opening Hours (GMT+00:00）
• Monday to Saturday: 09:00 – 16:00
• Sunday: Closed
Response Time: We respond within 24 hours.