Shipping Policy
Order Processing Time
Orders will be sorted, inspected, and packaged within 1-2 business days after payment confirmation.
Order Cut-off Time
Orders placed before 4 PM, Monday to Saturday, will be processed on the same day. Orders placed after the cut-off time will be processed on the next business day. Orders placed on Sunday will be processed on the following Monday.
Delivery Time
Standard delivery time within the UK is 3-5 business days after shipment.
Shipping Costs
Free shipping on all valid orders.
Delivery Area
Delivery service is limited to the UK only.
Delivery Partners
All parcels are delivered by UPS.
Order Cancellation
You will receive a full refund if you cancel your order before shipment. Once the parcel has been shipped, the order cannot be cancelled. For after-sales service, please follow our official refunds and returns policy.
Track Your Order
After shipment, we will send a tracking number and a tracking link to your registered email address. You can check the real-time logistics status online at any time.
Contact information
Store Name: Hiscox The Jewellers
Address: High St, Burton upon Trent, Burton-on-Trent DE14 1HU, United Kingdom
Phone: +44 1283 354070
Email: info@hiscoxthejewellers.com
Opening Hours (GMT+00:00）
• Monday to Saturday: 09:00 – 16:00
• Sunday: Closed
Response Time: We respond within 24 hours.