Terms and Conditions

Overview

This website is operated by HiscoxTheJewellers, focusing on selling fine jewellery including rings, necklaces, earrings and other fashion accessories across the United Kingdom. These Terms and Conditions cover all website usage rules, order transactions, payment, shipping, after-sales services, legal liabilities and relevant regulations between our store and all customers. We reserve the right to final interpretation of all service-related matters.

Acceptance of Terms

All visitors and customers who browse this website, add items to cart, submit orders and complete payments are deemed to automatically accept these Terms and Conditions, as well as our independent Payment Policy, Shipping Policy, Refunds and Returns Policy and Privacy Policy. If you disagree with any part of these terms, please stop using our website and related services immediately. These terms apply to all current and future orders without time limit unless officially updated.

Products and Orders

Product Information and Accuracy

We try our best to ensure all product pictures, descriptions, sizes, materials and craft details displayed on the website are accurate and consistent with physical items. All jewellery photos are taken in real shooting scenes. However, slight colour difference may exist due to different monitor displays, light environments and manual shooting angles, which will not be regarded as product quality problems. We reserve the right to update product styles, specifications and descriptions without prior notice according to inventory adjustment and design iteration.

Order Acceptance

After you submit an order and complete payment successfully, we will send an order confirmation email to your registered mailbox. This confirmation email only represents successful receipt of your order, instead of automatic order acceptance. We retain the right to reject or cancel orders for reasonable reasons, including but not limited to incorrect product pricing error, out-of-stock goods, suspected fraudulent orders, abnormal bulk orders or invalid customer information. We will issue a full refund promptly if we cancel your order actively.

Pricing and Payment

• Price Regulation: All product prices are quoted in British Pound (GBP), and all prices include relevant UK consumption tax. Shipping fee is free for all orders within the UK. We have the right to adjust product prices at any time without prior notice, while confirmed orders will follow the price displayed at checkout and will not be changed unilaterally.
• Payment Methods: We support multiple secure card payments, including American Express, Diners Club, Discover, JCB, Maestro, Mastercard and Visa. All transactions are processed via encrypted official payment channels.
• Payment Rules: You must complete full payment before order processing. We will not provide credit service or installment service. If your payment fails or is refused, please check your card status and network environment and retry payment.

Shipping Policy

All shipping services follow our official independent Shipping Policy. Key regulations are listed as follows: Orders will be processed within 1-2 working days after payment; order cut-off time is 16 UK time from Monday to Saturday, and no order processing on Sunday. All parcels are delivered by UPS, with standard delivery time 3-5 working days within the UK. We only provide delivery service for addresses located in the United Kingdom. Once parcels are dispatched, customers can track delivery status via the tracking number sent by our system.

Refund and Return Policy

All return, exchange, refund and order cancellation matters are subject to our official Refunds and Returns Policy. Customers can apply for returns or exchanges within 30 days after receiving parcels. All returned goods must be unused, unworn and kept with complete original packaging and tags. Freight fees shall be borne by the responsible party respectively. Orders can be cancelled for full refund before shipment; no cancellation is allowed after parcel dispatch, and customers need to follow standard return procedures instead.

Intellectual Property Rights

All content on this website belongs to HiscoxTheJewellers and is protected by UK intellectual property laws, including but not limited to all product pictures, design drafts, brand logos, website texts, graphic layouts and original jewellery design styles. Customers or third parties shall not copy, reproduce, modify, spread, sell or use all website content for commercial purposes without our written official authorization. Any unauthorized infringement behavior will bear corresponding legal liabilities.

Limitation of Liability

Our store shall not be liable for any indirect loss, incidental loss, economic loss or mental damage caused by website access failure, network delay, third-party payment channel faults and logistics service delays beyond our reasonable control.

We are not responsible for personal losses caused by customers' improper wearing, improper storage or artificial damage of jewellery products after delivery.

Our total maximum compensation liability for any order dispute shall not exceed the actual order amount paid by the customer.

Termination

We have the right to terminate or suspend your website access service and reject your subsequent orders immediately if you violate these Terms and Conditions, conduct malicious returns, fraudulent transactions, illegal infringement of our intellectual property rights or other improper behaviors. Meanwhile, we can cancel your ongoing unshipped orders directly. All rights and obligations generated before service termination remain valid and binding for both parties.

Indemnification

You agree to indemnify and hold harmless HiscoxTheJewellers, our staff and cooperative partners from all losses, compensation fees, legal costs and claims arising from your violation of these terms, your improper use of this website, your infringement of third-party rights or false information you provided during order placement.

Governing Law

These Terms and Conditions and all transaction disputes between customers and our store are governed by the laws of England and Wales. All disputes shall be settled through friendly negotiation firstly. If negotiation fails, both parties shall submit disputes to the local court of the United Kingdom for settlement.

Changes to Terms

We reserve the right to revise and update these Terms and Conditions regularly according to business operation adjustment and UK local legal policy changes. The updated clauses will be published on our official website directly without separate personal notification to every customer. Your continuous use of our website and placing orders after terms update means that you accept the latest revised Terms and Conditions.

Contact information

Store Name: Hiscox The Jewellers

Address: High St, Burton upon Trent, Burton-on-Trent DE14 1HU, United Kingdom

Phone: +44 1283 354070

Email: info@hiscoxthejewellers.com

Opening Hours (GMT+00:00）
• Monday to Saturday: 09:00 – 16:00
• Sunday: Closed

Response Time: We respond within 24 hours.