Privacy Policy
Effective Date
May 11, 2026.
Types of Information We Collect
We only collect necessary information related to your shopping experience, including the following two categories:
Personally Identifiable Information: Name, contact number, email address, shipping address, payment billing information, and order history.
Non-Personal Browsing Information: Website browsing time, page browsing history, device type, IP address, and browser information (excluding personally identifiable information).
Sources of Personal Information
Information you actively submit when registering an account, placing an order, contacting customer service, or subscribing to newsletters.
Browsing data automatically collected when you visit and browse our official website.
Lawful information obtained from authorized payment service providers and logistics partners during order processing.
How We Use Your Information
Processing your orders, completing payment verification, arranging packaging and UPS delivery, and sending order confirmations and tracking notifications.
Efficiently responding to your inquiries, after-sales returns and refund requests.
Optimize website operations, adjust product displays, and enhance the overall user shopping experience.
Send official updates on new jewelry arrivals and promotional activities (you can unsubscribe at any time).
Comply with UK laws and regulations to prevent fraudulent transactions.
How We Disclose Personal Information
We will never sell or rent your personal data to third parties for commercial purposes. We will only disclose your information when necessary to:
Disclose necessary shipping information to UPS logistics providers to complete package delivery.
Share necessary billing data with official payment channels to ensure transaction settlement.
Disclose data as required by UK laws, court orders, or government regulations.
Data Security and Retention
Data Security: We use industry-standard encryption technology to protect your personal and payment data. All confidential information is stored on secure servers and is protected from unauthorized access, disclosure, or attack risks.
Data Retention: We will retain your order and personal data for the effective after-sales service period. If you submit a valid deletion request, we will permanently delete your personal data.
Third-Party Links
Our website may contain external links to third-party platforms, such as payment portals and logistics tracking pages. We have no control over the privacy policies and content of third-party websites. When accessing external links, please review their individual privacy policies. We are not responsible for any risks arising from third-party platforms.
Your Rights
You have the following complete personal data rights:
Right of Access: To view all your personal data that we store.
Right of Correction: To correct incorrect addresses, contact information, and order information.
Right of Erasure: To request the deletion of your personal data when you no longer use our services.
Right of Withdrawal of Consent: To refuse to receive marketing notifications at any time.
Children's Privacy
Our jewelry website is intended for adult customers aged 18 and over. We do not knowingly collect personal information from users under the age of 18. If we accidentally obtain children's data without parental consent, we will delete the relevant information immediately upon discovery.
Cookies
Our website uses cookies to record your browsing preferences, save shopping cart contents, and speed up page loading. These small data files do not collect any of your private or confidential information. You can disable cookies directly in your browser settings, but disabling cookies may affect some website functions.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time to adapt to business changes and UK data protection laws. We will post the revised policy on the homepage of our website, indicating the effective date of the update. Your continued use of our website after the update indicates your acceptance of the latest Privacy Policy terms.
Contact information
Store Name: Hiscox The Jewellers
Address: High St, Burton upon Trent, Burton-on-Trent DE14 1HU, United Kingdom
Phone: +44 1283 354070
Email: info@hiscoxthejewellers.com
Opening Hours (GMT+00:00）
• Monday to Saturday: 09:00 – 16:00
• Sunday: Closed
Response Time: We respond within 24 hours.